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Visiting Hours and Guidelines

Coronavirus (COVID-19): Maintaining a Safe and Effective Care Environment

A safe and effective care environment is our highest priority, and Westchester Medical Center Health Network (WMCHealth) hospitals and medical practices have undertaken necessary steps to protect our patients and workforce as the novel coronavirus (COVID-19) situation evolves.

View our complete COVID-19 response, including information on testing, visitation, donations and services.


With few exceptions, WMC has two-bedded, “semi-private” rooms. General visiting hours at Westchester Medical Center have been established to ensure that all our patients have adequate time designated for rest and recovery. Exceptions to these hours or additional restrictions may occur depending on a patient's condition and location.

  • In general, visiting hours at Westchester Medical Center are between the hours of 11 a.m. and 9 p.m.
  • Up to two people may visit a patient at one time.
  • Children are welcome visitors, but must be accompanied by an adult at all times and should never be left unattended.
  • Specialized units, such as intensive care, pediatrics and labor and delivery may set different hours and visitor limitations, as determined by patient condition. Please check in at the Information Desk located in the main lobby before going to a patient's room.


Love promotes healing…

At Westchester Medical Center we recognize the healing power of love from families and friends.  We welcome and encourage you to provide support for your loved ones while they are in our care.

Ensuring Patients’ Rights…

It is the policy of Westchester Medical Center to ensure a patient’s right to designate a support person to be present with the patient during the course of stay. The individual may or may not be the patient’s surrogate decision-maker or legally authorized representative.  We invite patients to inform the Nurse Manager on the patient care Unit, who that designated person is.

The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language,physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

At any time during their stay, patients may request  limitations be put on visits and calls.  

Many ways to love and support your loved one …

There are many ways families and friends may provide love and support for hospitalized loved ones:

Telephone Calls:  Call WMC patient Information operators at (914) 493-7073 for the bedside telephone number. Please note:  Some patients with mobile phones do not choose to have a bedside phone activated.  Those that activate bedside phones may not choose to answer calls while having treatments or  if they are resting.
Online Greeting Cards:  Please CLICK HERE to learn more about sending a greeting card. You may type and submit a message  that will be printed on a lovely greeting card and hand delivered by one of our dedicated staff or volunteers.

As a world-class, regional,  Level  1 Trauma Center, WMC often provides extraordinary care in extraordinary circumstances. The needs of our patients for care, rest and emotional support may be greater than in other acute care hospitals you have visited.   At any time during their stay, patients may request  limitations be put on visits and calls.

There will be times your loved one and their “roommate” receive private tests and treatments, discuss their Plan of Care with physicians, nurses and other team members, receive spiritual /emotional counsel  and culturally sensitive care.    Unless patients direct WMC differently, members of the health care team may ask families and visitors to step outside the room while they are meeting with your loved one or their roommate.

Thank you for working cooperatively with WMC staff for patient privacy and when a  specific rest time is established.

For Our Health and Safety…

Health and safety is a priority for all at WMC.  We are diligent in avoiding the spread of infection and preventing  falls.  Here are some ways you can help us:

  • We encourage you and children you may have with you, to join our healthcare team members and use wall dispensers of hand sanitizers each time you come in and go out of a loved one’s room. 
  • If you are sick or have symptoms of flu, we request that you postpone your visit.
  • Hospital rooms must accommodate medical equipment that may need to be moved quickly.  We ask you not to place objects on the floors that visitors, patients and team members might trip over. 
  • If your loved one has been instructed  to stay in bed, please don’t attempt to help them  get up. Use the call bell for professional assistance.
    Thank you for partnering with us on ensuring we all stay healthy and safe!

Thank you…

Thank you for entrusting your loved one to our best care at Westchester Medical Center.  If there is anything we can help you do to help support you, please call Patient Relations at (914) 493 8877.