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Visiting Hours and Guidelines


Coronavirus (COVID-19): Maintaining a Safe and Effective Care Environment

Effective June 28, 2021, visitation will be available from 11 a.m. to 9 p.m. While there will be no limit to the number of visitors throughout the day, only two (2) people may visit at a time. 

Visitors must be at least 18 years of age and will still be required to check in with the Welcome Desk upon entrance to receive a visitor’s badge and be screened for COVID-19 symptoms, possible exposure and recent travel prior to visiting.

Exceptions to the above are allowed for:

  •  Pediatric patients age 22 years and under are allowed up to two visitors together at any given time, 24 hours per day, 7 days per week.
  • Labor and delivery patients are allowed one (1) birth partner and one (1) doula visitation 24 hours per day, 7 days per week. Two (2) additional visitors allowed during regular visiting hours of 11 a.m. to 9 p.m. 
  • End-of-life and extenuating circumstances are allowed visitation on a case-by-case basis.
  • Behavioral Health units have visitation guidelines which are provided to patients and families upon admission.

In addition:

  • All visitors, including designated support people, must be screened for symptoms and recent travel.  Any visitor subject to quarantine restrictions for exposure or recent travel, will not be allowed visitation.  This includes quarantine orders specific to New York State available at https://coronavirus.health.ny.gov/covid-19-travel-advisory.
  • All hospital, state and federal guidelines regarding infection control practices must be followed.

For patients using personal devices for communication with family and friends: All WMCHealth patients must adhere to policies regarding patient photography and recording or videotaping. Any live video streaming between patients and family/friends require approval by the patient and WMCHealth, be time limited, should not include clinical procedures or staff and should not interfere with WMCHealth clinical treatment or operations.

 View our complete COVID-19 response, including information on testing, visitation, donations and services.